Boosting Agility and Reducing Costs with BuildVia.ai: Deploying Salesforce Financial Services Cloud 10x Faster
Client Overview:
A rapidly growing regional financial services firm, offering a comprehensive suite of banking, wealth management, and lending products to individual and small business clients, was committed to delivering exceptional customer experiences and streamlining internal operations. They heavily relied on Salesforce Financial Services Cloud (FSC) as their core platform for client relationship management, financial planning, loan origination, and customer service. Facing intense competition and evolving regulatory demands, the firm sought to accelerate its FSC implementation and customization to maintain its competitive edge and improve operational efficiency.
Challenges:
The financial services firm encountered several significant obstacles in its traditional approach to Salesforce Financial Services Cloud implementation and ongoing development:
Prolonged Deployment for New Products and Regulations: Implementing new product offerings (e.g., specific loan types, wealth management strategies), integrating new data sources, or adapting to evolving financial regulations often took 4-6 months per initiative. This slow pace hindered their ability to rapidly bring new services to market and ensure timely compliance, impacting competitiveness and revenue.
High Manual Effort and Compliance Costs: Customizing FSC for specific financial products, complex client hierarchies, intricate lending workflows, and strict compliance requirements demanded substantial manual configuration, custom coding (Apex, Lightning Web Components), and extensive regulatory-driven testing. This led to high operational costs and diverted highly specialized compliance and IT staff from strategic tasks.
Risk of Data Inconsistencies and Regulatory Non-Compliance: Manual data migration from legacy systems (e.g., core banking, investment platforms) into FSC, especially with sensitive financial data, was prone to errors. This could lead to data inconsistencies and significant compliance risks, including potential regulatory fines and reputational damage.
Scalability Limitations for Growth and Acquisitions: As the firm expanded its client base, introduced new business lines, or integrated acquired entities, scaling their FSC environment through traditional development cycles became a bottleneck, impeding growth and seamless integration of new operations.
Difficulty Adapting to Market and Regulatory Changes: The financial services sector is characterized by rapid market shifts and frequent regulatory updates (e.g., KYC, AML, consumer protection laws). The slow development cycle made it challenging to quickly adapt their FSC environment to ensure continuous compliance and capitalize on new market opportunities.
Solutions Implemented:
The financial services firm partnered with BuildVia.ai to revolutionize its Salesforce Financial Services Cloud deployment, embracing an AI-first strategy. The implementation focused on leveraging BuildVia.ai across the entire project lifecycle for several critical initiatives, including the rollout of a new digital lending platform integrated with FSC:
AI-Powered Requirements Analysis: BuildVia.ai’s Smart Document Analysis AI ingested detailed product specifications, regulatory documents, existing business process flows, and client journey maps. Within hours, it generated a precise, validated blueprint for the FSC solution, including specific data models for financial accounts, wealth management holdings, and complex household relationships.
Intelligent Architecture Design: The platform’s Intelligent Architecture AI then took this blueprint and instantly designed an optimized FSC structure. This included configuring standard and custom objects (e.g., Financial Goals, Life Events, Leads for specific products), defining relationships, and outlining secure integration points with core banking systems, credit bureaus, and wealth management platforms, ensuring compliance and scalability.
Automated Code Generation: This capability proved essential for accelerating the creation of highly customized client onboarding flows, automated lending decisions, and personalized financial planning dashboards. BuildVia.ai’s Code Generation AI automatically wrote hundreds of components, including Apex triggers for compliance checks, Lightning Web Components for client self-service portals, and intricate data synchronization logic, drastically reducing manual coding efforts.
Comprehensive Automated Testing: BuildVia.ai automatically generated comprehensive test suites tailored for FSC, including tests for financial calculations, regulatory compliance (e.g., data privacy, audit trails), complex workflow validations, and integration with external financial systems. Thousands of test cases were executed in minutes, dramatically reducing quality assurance time and ensuring robust, compliant solutions.
One-Click Deployment: Once thoroughly tested and approved, BuildVia.ai facilitated a seamless, one-click deployment to the firm’s production Financial Services Cloud environment, minimizing downtime and ensuring immediate availability of new products and features to clients and advisors.
Impacts:
The integration of BuildVia.ai had a profound impact on the financial services firm’s Salesforce Financial Services Cloud operations:
Accelerated Product Launch and Compliance: The most significant impact was the dramatic reduction in deployment timelines. Complex FSC projects that previously took many months were now completed in just days. This enabled the firm to rapidly launch new financial products, integrate new services, and adapt to regulatory changes with unprecedented speed, gaining a significant market advantage.
Significant Cost Efficiency and ROI: By automating over 95% of the manual configuration and coding, the firm achieved substantial savings in development, testing, and consulting costs. This freed up budget for critical business growth initiatives and innovation.
Enhanced Data Integrity and Regulatory Adherence: The AI-driven approach significantly reduced human errors in data mapping and configuration, leading to higher-quality, more reliable FSC deployments. Automated validation and built-in compliance checks ensured strict adherence to financial regulations.
Improved Agility for Market Responsiveness and Growth: The firm gained the ability to rapidly scale their FSC to support new client segments, expand service offerings, and integrate strategic acquisitions, fostering greater organizational agility in a highly dynamic financial landscape.
Optimized IT and Advisory Resources: The in-house IT and financial advisors could re-focus from tedious development and testing tasks to more strategic initiatives, such as refining client journeys, optimizing advisory workflows, identifying new revenue streams, and ensuring deeper client relationships.
Results:
10x Faster Implementation: Salesforce Financial Services Cloud deployments were accelerated by a factor of 10, transforming multi-month projects into a matter of days.
95% AI Automation: Manual effort was virtually eliminated across development, configuration, testing, and deployment, handled almost entirely by AI.
Reduced Development and Compliance Costs by 72%: Significant savings were realized through reduced human resource allocation and faster project completion, particularly for complex regulatory implementations.
94% Reduction in Post-Deployment Errors: Automated testing and intelligent code generation drastically improved the quality and stability of deployed FSC solutions, ensuring high data integrity and reducing compliance risks.
Accelerated New Product Time-to-Market by 88%: New financial products and services could be configured and launched much quicker in FSC, directly impacting the firm’s competitive position and revenue generation.
