Client Overview:
A leading global manufacturing company, specializing in high-precision industrial components, faced the ongoing challenge of optimizing its complex Salesforce environment. With a diverse product portfolio, extensive customer base, and a global network of distributors, the company heavily relied on its CRM to manage sales, customer relationships, and service operations. Recognizing the need for greater agility and faster deployment cycles in a competitive market, they sought innovative solutions to enhance their Salesforce capabilities.
Challenges:
The manufacturing firm encountered several significant hurdles in its traditional Salesforce implementation and development processes:
Solutions Implemented:
To overcome these challenges, the manufacturing company partnered with BuildVia.ai, leveraging its revolutionary AI-powered platform for Salesforce. The focus was on integrating BuildVia.ai across critical phases of their Salesforce lifecycle:
Impacts:
The adoption of BuildVia.ai brought about a transformative impact on the manufacturing company’s Salesforce operations:
Results: